Privacy - Dexter Laundry

This privacy policy describes information Dexter Laundry, Inc., its subsidiaries and affiliated companies (the "Company") collect about visitors to the web sites to which this privacy policy is applicable (collectively, the "Web Sites"), how the Company uses this information, and other related matters. This policy applies exclusively to the information the Company collects via the Web Sites and does not apply to any information the Company may collect in any other manner.

The Company has a number of subsidiaries and affiliates that operate individual web sites. This privacy policy applies to the web sites that link to it, including, but not limited to the following:

YOUR CONSENT

By using the Web Sites, you agree to the collection and consent to the use of information by the Company in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Web Sites. The data collected on the Web Sites belong exclusively to the Company, and the Company is solely responsible for creating and maintaining this policy. If you have any questions or comments, you can reach us at info@dexter.com or at Dexter Laundry, Inc., 2211 W. Grimes, Fairfield, Iowa 52556.

The Web Sites are controlled by the Company from offices within the United States. The Company makes no representation that content or materials in the Web Sites are appropriate or available for use in other jurisdictions. The information you submit to the Company through the Web Sites will be stored and processed in the United States. If you are not located in the United States, by submitting personal information to the Company, you consent to the transfer of information outside of your country. If you choose to access the Web Sites from other jurisdictions, you do so on your own initiative and are responsible for compliance with applicable local laws. Any claims relating to the Web Sites or the content and materials shall be governed by the laws of the State of Iowa in the United States, without giving effect to any principles of conflicts of laws.

INFORMATION WE COLLECT

"Personally identifiable information" refers to (i) information that directly identifies you, such as your name, postal address, telephone number and e-mail address; (ii) personally identifiable information when provided by you in online or registration forms; (iii) data generated by, collected by, or stored in your equipment or any other device interfacing with your equipment (machine data includes, but is not limited to, the location of your equipment, the number of operating hours for your equipment, data regarding equipment operation, revenue generated and equipment diagnostic data); and financial data, such as partial bank account numbers you give the Company when you use the Web Sites.

"Non-personally identifiable information" refers to information that does not identify you but which can be used to track certain Internet conduct. For instance, your computer's IP address, your web browser's identity, and what pages of the Site you visit may all be used to collect information about how the Site is used without identifying your name or other personally identifiable information. The Company may collect non-personally identifiable information from you by "passive" means, often through the use of cookies.

Non-personally identifiable information is collected through a variety of methods including the use of cookies. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Many consider the use of cookies to be an industry standard. You can alter the configuration of your browser to refuse to accept cookies, but if you do so, it is possible that some areas of web sites that use cookies will not function properly when you view them. It is possible to link non-personally identifiable information to individual names, but the Company does not do so except as may be necessary to investigate illegal conduct or any unreasonable conduct in connection with the use of the Web Sites, violations of the Terms and Conditions governing this Site, to comply with legal process (e.g., subpoenas), and to assist law enforcement agencies, or as otherwise required by law.

When a user performs a search within the Web Sites, the Company may record information identifying the user or linking the user to the search performed. The Company may also record limited information associated with search requests made by a user and use that information to, among other things, solve technical problems with the Web Sites and to calculate overall usage statistics.

HOW WE USE THIS INFORMATION

PERSONALLY IDENTIFIABLE INFORMATION

The Company may collect your personally identifiable information and use it to send you information about the Company, for customer service, product news, to manage business needs and schedules, to send you advertising and sales materials about the Company and to contact you when necessary. The Company may share your information within its divisions, subsidiaries, and affiliates, at its discretion. The Company may also share your personal information with any other party, including third parties, for any reason, including but not limited to advertising and marketing purposes. The Company may share this information with third parties that help the Company with fulfillment of site administration. In addition, the Company reserves the right to use both your personally identifiable information, your machine data and non-personally identifiable information in order to investigate illegal conduct or any unreasonable conduct in connection with the use of the Web Sites, to comply with legal process (e.g., subpoenas), and to assist law enforcement agencies, or as otherwise required by law.

NON-PERSONALLY IDENTIFIABLE INFORMATION

The Company may track non-personally identifiable information for internal purposes and to help the Company interact with visitors to the Site. The Company may also share non-personally identifiable information in aggregate form with third parties to illustrate trends and patterns. If you place an order through the Web Sites, we may hire other companies to provide administrative, fulfillment, and/or other services on our behalf, including packaging, mailing and/or delivery. We may provide the information you submit to those companies to provide the services we requested.

HOW THIS INFORMATION IS SHARED

The Company may track non-personally identifiable information for internal purposes and to help the Company interact with visitors to the Web Sites. The Company may also share non-personally identifiable information in aggregate form with third parties to illustrate trends and patterns. If you place an order through the Web Sites, we may hire other companies to provide administrative, fulfillment, and/or other services on our behalf, including packaging, mailing and/or delivery. We may provide the information you submit to those companies to provide the services we requested.

We may share the types and categories of personal information collected with the categories of third parties below.

Vendors for Business Operations: We disclose personal information about you to vendors to perform services on our behalf. These vendors include without limitation, shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our products and services. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.

Advertising, Marketing, and Other Related Technology Partners: We work with various advertising, marketing, data processing, and other related technology partners so we can both market our products to you and provide advertising services to other companies.

Legal Requirements: We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights, property, or safety of our company or others.

Elsewhere at Your Direction: At your direction or request, or when you otherwise consent, we may share your information.

Sharing Non-identifiable or Aggregate Information with Third Parties: We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers: If we plan to merge, sell, or reorganize our business, we may disclose your personal information, along with personal information of other customers as part of the business arrangement. (This may also include transfers of personal information made as a part of insolvency or bankruptcy proceedings). We will use reasonable measures to help ensure your information is handled in accordance with this Privacy Policy.

RETENTION OF YOUR PERSONAL INFORMATION

We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Policy or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal policy. We dispose of the personal information we collect in accordance with The Company’s retention policies and procedures.HOW YOUR INFORMATION IS PROTECTEDWe maintain reasonable administrative, technical, and physical safeguards to protect your personal information. However, no e-commerce solution, website, mobile application, database, or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

California consumers have a right to knowledge, access, correction, and deletion of their personal information under the California Consumer Privacy Act of 2018 (“CCPA”). California consumers also have a right to opt out of the sale or sharing of their personal information by a business, and a right not to be discriminated against for exercising their California privacy rights. The Company does not sell or share the personal information of California consumers as those terms are defined under California law and does not discriminate in response to privacy rights requests. The Company also does not use or disclose sensitive personal information for any purposes that would require a user to exercise a right to limit according to California law.

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Category	Description	Examples
A	Identifiers	Name, postal address, Internet Protocol address, email address, Social Security number, driver’s license number, passport number, or other similar identifiers.
B	Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	Name, signature, Social Security number, address, telephone number, fax number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, bank account number, credit card number, debit card number, or any other financial information, physical illness, mental illness or disabilities.
C	Protected classification characteristics under California or federal law	Age, ethnicity, citizenship, religion or creed, marital status, physical illness, mental illness or disabilities, gender, veteran status.
D	Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E	Internet or other similar network activity	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
F	Inferences drawn from other personal information	A profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

We obtain the categories of personal information listed above from the following categories of sources:

Directly from our clients or their agents. For example, from information our clients provide to us related to the services for which they engage us.

Directly from you. For example, through information we ask from you when our clients or their agents subscribe and engage our services.

Directly and indirectly from you when using our services or visiting our website. For example, usage details collected automatically in the course of your interaction with our platform or website.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category E: Internet or similar network activity.
Category F: Inferences drawn from other personal information.

We may disclose your personal information for a business purpose to the following categories of third parties:

Our agents and service providers
Our affiliates
Third parties to whom you or your agents authorized us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we have not sold any personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you;
Our business or commercial purpose for collecting that personal information;
The categories of third parties with whom we share that personal information; and
The specific pieces of personal information we collected about you (also called a data portability request).

Deletion Request Rights

You have the right to request that we delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you request, take actions reasonably anticipated within the context of our ongoing business relationships with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email at info@dexter.com.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require to you create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of good or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

CHANGES TO THE PRIVACY POLICY

The Company reserves the right to change the terms of this Privacy Policy, and you should check this page at regular intervals to see whether the terms of this Privacy Policy have changed. Your continued use of the Web Sites following any changes to the Privacy Policy will constitute your acceptance of such changes.

LINKS / SECURITY / UNDER 18

The Web Sites may contain links to other sites run by third parties unaffiliated with the Company. The Company is not responsible for the information collection practices or the content of the sites to which the Company links. We take reasonable steps to protect the integrity of the information you send to us.

Unfortunately, no transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us. We do not knowingly or intentionally collect any personal information from, or market to individuals, under the age of 18. If a child you know of has provided us with personally identifiable information, please contact us immediately so that we may identify the information that needs to be removed.

PROBLEMS OR COMPLAINTS

If you believe that there has been a violation of the terms of this policy, please contact us at info@dexter.com. We will investigate, take appropriate action, and report back to you within a reasonable period of time.