Troubleshooting Support

Are you having an issue with your equipment? We can help. Our troubleshooting guide below will walk you through possible solutions.

Dryer Troubleshooting

View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.

Troubleshooting and Fault Code Reference

Heat Circuit Troubleshooting

No heat / no flame on the burner +
Flame is burning, but taking a long time to dry +
Burner lights then shuts Off in a few seconds +
Need to diagnosis my machine with a voltmeter +

Tumble Troubleshooting

Basket does not turn / tumble +
Will not stop when the door opens or computer times out +

Controls Troubleshooting

F1 / Temp Sensor Error on the display of the upper or lower dryer (Short) +
F2 / Temp Sensor Open on the display of the upper or lower dryer (Open) +
Dryer display is dimming or fading out +
Display occasionally goes to FREE or loses time +
Dryer control accepts credits, but won’t start +
Coins are inserted, but dryer control shows no response +
F3 Error Code or F4,F5 +
O-Series Control Board Error 11,66,68,82 +
O-Series Auto Dry Communication Error 1, 2, 3 +

Washer Troubleshooting

View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.

Troubleshooting and Fault Code Reference

Water Fill/Drain Troubleshooting

Constant water filling or F2 / Slow Fill Error on the control. +
F2 / Slow Fill Error Low water levels in the machine regardless of temperature. +
F8 / Slow Drain Error Tub not draining water quickly. +

Door Lock/Door Sealing Troubleshooting

Water Leak at the door gasket +
F1 / Door Lock Error Door failed to lock properly. +
Door handle spins around +
Loud buzzing from upper left hand corner of front panel +
Door does not unlock at the end of the cycle +

Controls Troubleshooting

Starts, beeps, counts 3,2,1 and stops +
Display goes back to the factory default settings +
Not counting coins or is counting the wrong number of coins +
O-Series & Soft Mount Controls Communication Issues +
Drive Error 1 +

Mounting & Chassis Troubleshooting

Water leaking from bearing seals +

Need Additional Assistance? We’re Happy to Help.

You can reach us by phone at 1.800.524.2954 or 641.472.5131. If you need a service technician to come to your location please contact your Dexter Authorized distributor.

Contact Dexter Technical Support Find Your Distributor