Troubleshooting Support

Are you having an issue with your equipment? We can help. Our troubleshooting guide below will walk you through possible solutions.

Washer Troubleshooting

View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.

Troubleshooting and Fault Code Reference

Door Lock/Door Sealing Troubleshooting

Water Leak at the door gasket +
F1 / Door Lock Error Door failed to lock properly. +
Door handle spins around +
Loud buzzing from upper left hand corner of front panel +
Door does not unlock at the end of the cycle +

Controls Troubleshooting

Starts, beeps, counts 3,2,1 and stops +
Display goes back to the factory default settings +
Not counting coins or is counting the wrong number of coins +
O-Series Control Board Error 11,66,68,82 +

Mounting & Chassis Troubleshooting

Water leaking from bearing seals +

Dryer Troubleshooting

View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.

Troubleshooting and Fault Code Reference

Tumble Troubleshooting

Basket does not turn / tumble +
Will not stop when the door opens or computer times out +

Controls Troubleshooting

F1 / Temp Sensor Error on the display of the upper or lower dryer (Short) +
F2 / Temp Sensor Open on the display of the upper or lower dryer (Open) +
Dryer display is dimming or fading out +
Display occasionally goes to FREE or loses time +
Dryer control accepts credits, but won’t start +
Coins are inserted, but dryer control shows no response +
F3 Error Code or F4,F5 +
O-Series Control Board Error 11,66,68,82 +
O-Series Auto Dry Communication Error 1, 2, 3 +

Need Additional Assistance? We’re Happy to Help.

You can reach us by phone at 1.800.524.2954 or 641.472.5131. If you need a service technician to come to your location please contact your Dexter Authorized distributor.

Contact Dexter Technical Support Find Your Distributor