Troubleshooting Support

Are you having an issue with your equipment? We can help. Our troubleshooting guide below will walk you through possible solutions.

Washer Troubleshooting

View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.

Troubleshooting and Fault Code Reference

Electrical Troubleshooting

Cylinder is not turning +
Error Code F13, F15, F17, F19 +
Loud buzzing from upper left hand corner of front panel +
1.5 amp Fuse is failing or 1.5 amp circuit breaker is tripping +

Controls Troubleshooting

Starts, beeps, counts 3,2,1 and stops +
Display goes back to the factory default settings +

Door Lock/Door Sealing Troubleshooting

Water Leak at the door gasket +
  • Possible Solutions
  • Rotate and clean the door gasket, use the Dexter expander ring, or replace the gasket

F1 / Door Lock Error Door failed to lock properly. +
Door handle spins around +
  • Possible Solutions
  • The stops on the door ring frame are broken

Dryer Troubleshooting

View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.

Troubleshooting and Fault Code Reference

Controls Troubleshooting

Dryer display is dimming or fading out +
Display occasionally goes to FREE or loses time +
Dryer control accepts credits, but won’t start +
Coins are inserted, but dryer control shows no response +
F1 / Temp Sensor Error on the display of the upper or lower dryer (Short) +
F2 / Temp Sensor Open on the display of the upper or lower dryer (Open) +
F3 Error Code or F4,F5 +

Tumble Troubleshooting

Need Additional Assistance? We’re Happy to Help.

You can reach us by phone at 1.800.524.2954 or 641.472.5131. If you need a service technician to come to your location please contact your Dexter Authorized distributor.

Contact Dexter Technical Support Find Your Distributor